About us:

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:

The role will involve supporting end to end delivery of internal and external Wifi installations across our customer sites across the UK.

Key areas of focus:

Your day to day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.

• Support the end to end installations of wireless networks, both indoor and outdoor
• Installations of data networks utilising both copper and fibre technologies
• Installation of cable management and all associated infrastructure i.e comms cabinet, PDU, shelving with patching
• Diagnosis of faults and the subsequent repair of wireless networks
• Involvement in manual and ground work when required
• To carry out the installation, termination and testing of copper and fibre data Cabling.
• To carry out installation of wireless network infrastructure such as ethernet switches and access points
• Take responsibility for installation under the guidance of the site supervisor.
• Drive to sites across the UK and may need to stay away from home Monday through to Friday on occasion.

Customer Driven:

• Identify and assess customers’ needs to achieving and exceeding customer satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

About you:

You will have a great communication style and a can-do attitude. You are excellent at working with people and always strive to provide a customer driven approach.

We are looking for someone that:

• Has good communication skills
• Good understand of Wireless Network Technologies
• Feels confident using IT equipment and hand tools
• Ability to adapt to situational needs and be a flexible team member.
• Able to work under pressure and self-guided when needed.
• Self-motivated and able to work to challenging deadlines.

Your experience:

Experience of working with WiFi is essential, able to demonstrate an understanding of the different IEE standards.

Essential

• Driving License

Desirable

• IPAF, CSCS
• SC / DV clearance
• City and Guilds 3667-02 or 3668-02

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate and whose hiring outcomes and commitments are based upon your talent and experience. This advert can be available in other formats (upon request) for those who require it, please contact (url removed) for assistance.